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Billing Policy

Customer Billing Information

It is the customers responsibility to provide Skagit Valley Internet LLC with a valid e-mail address for billing. Additional fees and/or account deletion may occur if the e-mail address on file is incorrect. This is the only method that Skagit Valley Internet LLC will use to contact you regarding billing issues and your account.

Payments

For credit card customers, you will be automatically charged the appropriate amount at the beginning of your account's billing period. For check/money order customers, Skagit Valley Internet LLC must receive your check/money order by the beginning of your billing period. Late payments, credit card refusals, expirations, chargeback's, or disputes are subject to fines, suspensions and account terminations at Skagit Valley Internet LLCs' sole discretion. All unpaid balances incurred during period of service by Skagit Valley Internet LLC are subject to collection.

All other services, such as dedicated servers, colocation services, merchant accounts, ecommerce, hosting add-ons are paid in full prior to account setup and non-refundable charges.

Service Fees

Skagit Valley Internet LLC customers will incur a charge of $25.00 for returned checks as well as chargebacks. For international customers, if you are sending a check/money order the amount must be drawn in US dollars. All wire payments must include a $25.00 processing fee with each payment.

Accounts which are suspended will incur a nominal administrative charge of $25.00 prior to reactivation. Skagit Valley Internet LLC reserves the right to institute a fine of up to $500.00 per unsolicited commercial e-mail or piece of SPAM should the customers' account be suspended due to UCE/SPAM related issues. Additionally, Skagit Valley Internet LLC may collect an administrative fee of up to $25.00 per unsolicited commercial e-mail or piece of SPAM being investigated.

Account Cancellation Policy

All cancellations must be received 3 days prior to your renewal date. Accounts cancelled prior to the end of the hosting contract are not eligible for refunds for time remaining. Submission of the cancellation request does not automatically complete the cancellation. Your account may be past due or delinquent, in which case the balance must be settled before cancellation of an account can be finalized. Errors or delays in domain name registration or transfer, non-usage of the account, Internic problems, ISP problems, or any other secondary issues not directly related to Skagit Valley Internet LLC services does not qualify an account for cancellation.

All requests for cancellation must be received via our website or postal mail. All cancellation requests must include domain name, account username, and account password. Information for acceptable methods is:

Postal Mail:
Whatcom Host
PO BOX 2507
Mount Vernon, WA 98273

Website:
http://www.whatcomhost.com

Cancellation of a hosting account may also cancel all additional services associated with the account, such as databases, domain registrations, and domain pointers. Skagit Valley Internet LLC is able to provide domain name registration/renewal service if requested.

If the contact information of an account includes a company name, or corporation please contact the billing department for the procedure to cancel this type of account. Additional documents maybe required.

Please allow 1-3 business days to receive confirmation of your account cancellation. Customers are asked to make sure that they receive a cancellation confirmation from Skagit Valley Internet LLC, indicating that the cancellation of a domain and/or an account has been finalized.

If no confirmation is received, please contact our billing department to verify that your cancellation request has been processed. In the event that disputes arise an account will be considered active unless a confirmation notice was received. Please keep record of this confirmation, as you may be asked to provide it for verification.

Due to the nature of email cancellation requests sent through the sales chat system or by email to support@whatcomhost.com or other email address are considered informal requests.

30 Day Money Back Guarantee

In accordance with our Account Cancellation Policy, clients who purchased a shared web hosting plan may elect to use our 30 day money back guarantee offer. Our 30 day money back guarantee does not include semi-annual, annual, or further prepayment options. Any request for cancellations must be received via our web site or postal mail and you'll receive a confirmation upon the cancellation of your account. Cancellations over the telephone and informal email cancellations are not accepted. All cancellations must be received 3 days prior to your renewal date.

Submission of the cancellation request does not automatically complete the cancellation. Your account may be past due or delinquent, in which case the balance must be settled before cancellation of an account can be possible. Domain name transfers, non-usage, Internic problems, ISP problems, or any other secondary issues not directly related to Skagit Valley Internet LLC Technologies' services does not qualify an account for cancellation. Customers are asked to make sure that they receive a cancellation confirmation from Skagit Valley Internet LLC Technologies, indicating the closure of a domain and/or an account has been completed. Upon completion of the cancellation, Client's account shall be immediately terminated and all fees, excluding setup fee and additional services, shall be credited to the client's credit card or returned in the form of a check to clients' who paid by check or money order within 20 business days.

In the event that a client's account has been suspended due to any violations of the Acceptable Usage Policy or the Terms of Service, the 30 Day money back guarantee will be void. Clients exercising their right to the 30-day money-back guarantee will not be allowed to host any site with Skagit Valley Internet LLC for a period of six months thereafter.

If you have any questions please contact support@whatcomhost.com.

 

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