Customer Billing Information
It is the
customers responsibility to provide Skagit Valley Internet LLC with a valid e-mail
address for billing. Additional fees and/or account deletion may
occur if the e-mail address on file is incorrect. This is the
only method that Skagit Valley Internet LLC will use to contact you regarding
billing issues and your account.
For credit card customers, you will be automatically charged the
appropriate amount at the beginning of your account's billing
period. For check/money order customers, Skagit Valley Internet LLC must receive
your check/money order by the beginning of your billing period.
Late payments, credit card refusals, expirations, chargeback's,
or disputes are subject to fines, suspensions and account
terminations at Skagit Valley Internet LLCs' sole discretion. All unpaid balances
incurred during period of service by Skagit Valley Internet LLC are subject to
All other services, such as dedicated servers, colocation
services, merchant accounts, ecommerce, hosting add-ons are paid
in full prior to account setup and non-refundable charges.
Skagit Valley Internet LLC customers will incur a charge of $25.00 for returned
checks as well as chargebacks. For international customers, if
you are sending a check/money order the amount must be drawn in
US dollars. All wire payments must include a $25.00 processing
fee with each payment.
Accounts which are suspended will incur a nominal administrative
charge of $25.00 prior to reactivation. Skagit Valley Internet LLC reserves the
right to institute a fine of up to $500.00 per unsolicited
commercial e-mail or piece of SPAM should the customers' account
be suspended due to UCE/SPAM related issues. Additionally,
Skagit Valley Internet LLC may collect an administrative fee of up to $25.00 per
unsolicited commercial e-mail or piece of SPAM being
Account Cancellation Policy
All cancellations must be received 3 days prior to your renewal
date. Accounts cancelled prior to the end of
the hosting contract are not eligible for refunds for time
remaining. Submission of the cancellation request does not
automatically complete the cancellation. Your account may be
past due or delinquent, in which case the balance must be
settled before cancellation of an account can be finalized.
Errors or delays in domain name registration or transfer,
non-usage of the account, Internic problems, ISP problems, or
any other secondary issues not directly related to Skagit Valley Internet
services does not qualify an account for cancellation.
All requests for cancellation must be received via our website
or postal mail. All cancellation requests must include
domain name, account username, and account password. Information
for acceptable methods is:
PO BOX 2507
Mount Vernon, WA 98273
Cancellation of a hosting account may also cancel all additional
services associated with the account, such as databases, domain
registrations, and domain pointers. Skagit Valley Internet LLC is able to provide
domain name registration/renewal service if requested.
If the contact information of an account includes a company
name, or corporation please contact the billing department for
the procedure to cancel this type of account. Additional
documents maybe required.
Please allow 1-3 business days to receive confirmation of
your account cancellation. Customers are asked to make sure that
they receive a cancellation confirmation from Skagit Valley Internet LLC,
indicating that the cancellation of a domain and/or an account
has been finalized.
If no confirmation is received, please contact our billing
department to verify that your cancellation request has been
processed. In the event that disputes arise an account will be
considered active unless a confirmation notice was received.
Please keep record of this confirmation, as you may be asked to
provide it for verification.
Due to the nature of email cancellation requests sent through
the sales chat system or by email to email@example.com or
other email address are considered
30 Day Money Back Guarantee
In accordance with our Account Cancellation Policy, clients who
purchased a shared web hosting plan may elect to use our 30 day
money back guarantee offer. Our 30 day money back guarantee does
not include semi-annual, annual, or further prepayment options.
Any request for cancellations must be received via our web site
or postal mail and you'll receive a confirmation upon the
cancellation of your account. Cancellations over the telephone
and informal email cancellations are not accepted. All
cancellations must be received 3 days prior to your renewal
Submission of the cancellation request does not automatically
complete the cancellation. Your account may be past due or
delinquent, in which case the balance must be settled before
cancellation of an account can be possible. Domain name
transfers, non-usage, Internic problems, ISP problems, or any
other secondary issues not directly related to Skagit Valley Internet LLC
Technologies' services does not qualify an account for
cancellation. Customers are asked to make sure that they receive
a cancellation confirmation from Skagit Valley Internet LLC Technologies,
indicating the closure of a domain and/or an account has been
completed. Upon completion of the cancellation, Client's account
shall be immediately terminated and all fees, excluding setup
fee and additional services, shall be credited to the client's
credit card or returned in the form of a check to clients' who
paid by check or money order within 20 business days.
In the event that a client's account has been suspended due to
any violations of the Acceptable Usage Policy or the Terms of
Service, the 30 Day money back guarantee will be void. Clients
exercising their right to the 30-day money-back guarantee will
not be allowed to host any site with Skagit Valley Internet LLC for a period of six
If you have any questions please contact firstname.lastname@example.org.